Delete your EVRE One account or your data

In EVRE One, under Profile:

• Vehicles, to remove a saved car and its registration number
• Cards, on a charger you own, to remove a registered RFID card
• Your name and email, to change or clear them

Each takes effect immediately and your account, wallet and charging history are untouched. For anything else, email hello@evre.in and say what you want removed.

Open EVRE One, go to Profile, and choose Delete my account. It takes effect immediately.

Email hello@evre.in from the mobile number registered on the account, or include that number in the message, and ask us to delete it. We will act on it within 30 days.

An account is not closed while there is money in it. There are two purses and they are returned by two different people:

• Your EVRE wallet is returned by EVRE. Write to hello@evre.in from your registered number and ask for the balance back.
• A flat balance at a housing society is returned by that society's office. A flat balance is shared by everybody on the flat, so if somebody else is still on yours, what is left stays with them.

Each return is recorded against the purse it came from, so the history shows the money went back. If you owe money instead, closing the account does not clear it.

Records of electricity delivered, what it cost, and payments made are kept for as long as tax and accounting law requires. Where you charged at a housing society, that society still bills against those records.

They are detached from your name, number and email, so what remains is a record of electricity delivered rather than a record about you.